Help for Hosts

SafariNow Contact Details 2

• SafariNow Contact Details
• Reservation/Booking Support for Customers

Things to Do or Places of Interest 1

• Adding a Thing to Do or Place of Interest

Applying to list - everything you need to know 7

• Why List With SafariNow?
• Applying to list your establishment(s) with SafariNow
• What are the costs to list or sell on SafariNow?
• Terms and Conditions - for the establishment owner
• Verification document requirements

View all 7

Expanding your SafariNow portfolio 1

• Adding another establishment to my SafariNow account

Account Admin 6

• Logging into your SafariNow account
• Changing your password
• Updating your contact details (phone numbers/email addresses)
• Changing your banking details
• Deactivating your SafariNow listing(s)

View all 6

Rates 6

• Amending Your Base Rates
• Adding a Seasonal Rate (e.g. Peak Season)
• Adding a Weekend Rate
• Adding a Minimum Stay
• Supported currencies on SafariNow

View all 6

Calendars 5

• How do I manage my calendar?
• Managing your single-unit calendar
• Managing your multi-unit calendar
• Importing/Exporting Your Calendar - Single Unit Calendar
• Why Is the Wrong Availability Displayed on My Listing?

Photos 4

• Uploading New Photos
• Editing Existing Photos
• Why Are My Photos Not Displaying on My Listing?
• Updating Room Images on Nightsbridge

Rooms 4

• Adding new rooms/units
• Editing your current rooms/units
• Adding photos to rooms/unit
• Disabling or removing a room

Content 10

• How do I update my listing content?
• Amending your main description
• Amending your location
• Updating your accommodation type
• Updating your features and facilities

View all 10

Booking Process 7

• Changing your cancellation policy
• Amending your child policy
• Adding Important Information to your Listing
• Adding Standard Extra Charges
• Adding a default auto quote message

View all 7

Enquiries and Bookings 10

• Quoting an enquiry
• Quote the rates displayed on your listing
• Why is SafariNow quoting on my enquiries? (Auto quoting)
• How should I handle duplicate enquiries?
• How can I find out if the customer is still interested in booking with me?

View all 10

Payments 7

• Why we charge VAT
• How payments work
• Protection against fraud
• Changing your banking details
• Why would my customer pay SafariNow the balance payment?

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Cancellations 2

• What happens when you cancel a booking? (Establishment cancellation)
• What happens when a customer cancels a booking? (Customer cancellation)

Post-stay 2

• How the review system works
• Rating your guest after their stay with you

Instant Bookings 7

• Why you should implement instant bookings
• How to activate the SafariNow Instant Booking feature
• How to sync with NightsBridge for instant bookings
• How to connect your SafariNow account to SiteMinder
• How to connect your SafariNow account to eRes

View all 7

Ranking 2

• How to improve your performance on SafariNow
• Why was my listing deactivated?

Marketing 1

• How to be featured in our customer mailers

Browser Issues 4

• Clearing your cache - FireFox
• Clearing your cache - Internet Explorer
• Clearing your cache - Google Chrome
• How to find which browser and version you're using

Email Issues 2

• Ensuring you are receiving our email notifications
• Updating your contact details (phone numbers/email addresses)

Wordpress Site Support/Hosting to be Discontinued 1

• Standalone Wordpress Site support, domain administration and hosting to be discontinued

Packages on SafariNow 2

• An Introduction to Packages on SafariNow
• Example of a Package on SafariNow

Creating Packages on SafariNow 2

• New Seller - listing a package to new account
• Existing Seller - adding a package to current account

Corporate Bookings 2

• Receiving a Corporate Enquiry or Booking
• Contacting the SafariNow Corporate Travel Team