If you have set your deposit policy below 100% of the booking value, the customer may need to settle the balance of the booking with you at some point.

Once you've received the customer's contact details upon confirmation of the booking, we encourage you to contact them directly to make arrangements regarding the payment of this balance.

However, just in case you're busy, and to ensure that you do get paid in full for your bookings, we send a follow-up email to our booked customers reminding them that there is a balance still outstanding.

If they have already settled the balance with you, they are encouraged to ignore the email; however, if they have not settled the balance, and because sometimes customers feel more comfortable paying us as the booking agent, we provide them with a button so that they can make payment. 

Additional tags: balance payment, balance, customer balance, outstanding balance