Enquiries and Bookings

Quoting an enquiry
If you’ve received an enquiry and are not sure how to respond, here’s a step-by-step guide: 1. Log into your SafariNow account, and click the Inbox tab ...
Thu, 6 Apr, 2017 at 11:53 AM
Quote the rates displayed on your listing
You aren’t obliged to quote the exact rates displayed on your listing, but we advise you to do so in order to boost your conversion rate. You can change you...
Thu, 5 Nov, 2015 at 10:11 AM
Why is SafariNow quoting on my enquiries? (Auto quoting)
At SafariNow, we're always searching for ways to make quoting and getting more bookings even easier. To help with this, we are now able to automati...
Wed, 23 Aug, 2017 at 10:51 AM
How should I handle duplicate enquiries?
When you receive a genuine duplicate enquiry from a customer (i.e. they have sent you more than one enquiry with exactly the same details, including dates, ...
Tue, 29 Jan, 2019 at 12:22 PM
How can I find out if the customer is still interested in booking with me?
If you have quoted on a customer's enquiry, and you would like to follow up with them to find out whether they are still interested, you can send them ...
Mon, 4 Feb, 2019 at 11:39 AM
I've agreed that the customer can pay their deposit later. What now?
Sometimes a customer may ask whether they can pay you their deposit later; if you agree to that, there is no need for you to do anything from your side. ...
Tue, 29 Jan, 2019 at 12:43 PM
The customer is struggling to make payment. What now?
If one of the customers you've quoted lets you know that they're having trouble making payment for their SafariNow booking, you can let them know ...
Tue, 29 Jan, 2019 at 12:57 PM
Getting more details about your bookings
SafariNow.com makes it super easy for you to get all the necessary details about your bookings.  Check out our step-by-step guide: 1. Log into your SafariN...
Wed, 23 Aug, 2017 at 12:01 PM
Editing a confirmed booking
Once a booking has been confirmed on SafariNow, if you need to make any edits, such as dates, units, number of guests, etc., please contact SafariNow to ass...
Tue, 29 Jan, 2019 at 12:34 PM
How no-shows are handled
If a customer has booked with you via SafariNow, and then doesn't show up to check in, the following process is followed: 1. We determine whether y...
Wed, 23 Aug, 2017 at 10:48 AM