If your photos are not showing accurately on your listing, you can try the following troubleshooting steps:


1. Try to re-upload your photo(s). There may have been a technical glitch at the moment you uploaded your photos, meaning that they may not display correctly; by re-uploading them, you may resolve this issue.


2. Clear your browser cache:


Google Chrome


  • At the top right of the browser screen, click the three vertical dots button.
  • Click More tools, then click Clear browsing data.
  • At the top of the pop-up screen, choose a time range. To delete everything, select All time.
  • Next to "Cookies and other site data" and "Cached images and files", check the boxes.
  • Click Clear data.
  • Once you have cleared your cache, you may be required to log into your SafariNow account again.


Firefox


  • On the browser History¬†menu, click Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  • From the "Time range to clear" drop-down menu, select a time range. To delete everything, select Everything.
  • Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  • Click Clear Now.
  • Once you have cleared your cache, you may be required to log into your SafariNow account again.


Internet Explorer (9, 10 and 11)


  • At the top right of the browser screen, click the gear icon.
  • Click Safety, then click Delete browsing history.
  • Make sure to uncheck Preserve Favourites website data, and check Temporary Internet Files¬†and Cookies.
  • Click Delete.
  • You will get a notification at the bottom of the window once it has successfully cleared your cache and cookies.
  • Once you have cleared your cache, you may be required to log into your SafariNow account again.


Edge


  • At the top right of the browser screen, click the three horizontal dots button.
  • Click Settings.
  • Under Clear browsing data, click Choose what to clear.
  • Next to "Cookies and saved website data" and "Cached data and files", check the boxes.
  • Click Clear.
  • Once you have cleared your cache, you may be required to log into your SafariNow account again.


If the above two solutions do not work, please contact the Establishment Support Team at establishments@safarinow.com for further assistance.


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