Help for Hosts

Enquiries and Bookings 10

• Quoting an enquiry
• Quote the rates displayed on your listing
• Why is SafariNow quoting on my enquiries? (Auto quoting)
• How should I handle duplicate enquiries?
• How can I find out if the customer is still interested in booking with me?

View all 10

Payments 7

• Why we charge VAT
• How payments work
• Protection against fraud
• Changing your banking details
• Why would my customer pay SafariNow the balance payment?

View all 7

Cancellations 2

• What happens when you cancel a booking? (Establishment cancellation)
• What happens when a customer cancels a booking? (Customer cancellation)

Post-stay 2

• How the review system works
• Rating your guest after their stay with you