If a customer has booked with you via SafariNow, and then doesn't show up to check in, the following process is followed:

1. We determine whether you have any no-show clauses in your cancellation policy, which will then be followed accordingly. Learn more about updating your cancellation policy.

2. If you don't have any no-show clauses in your cancellation policy, our general policy is that, as the establishment, you will retain the funds that have been paid to you by the customer via SafariNow (the deposit), and SafariNow will retain their commission on that deposit. 

Please contact us to let us know that the customer did not check in, so that we can adjust the amount of commission accordingly. 

Please note: if an enquiry has a short lead time, we recommend that you set the deposit at 100% to avoid losing out should the customer not show up.

Additional tags: no show, no shows, noshow, noshows, customer didn't show, customer doesn't show, customer doesn't arrive, customer didn't arrive