If one of the customers you've quoted lets you know that they're having trouble making payment for their SafariNow booking, you can let them know that they can get in touch with us and we would be delighted to assist.
They can contact the Reservations Team on +27 21 710 5800, or on reservations@safarinow.com (remind them to put the enquiry number in the subject line, so that we can assist them as efficiently as possible).